Frequently Asked Questions
Loan of walkers and wheelchairs
The association has purchased walkers and wheelchairs for the museum, which can be borrowed at the cash desk.
Lost property
Lost property will be kept at the checkout. Tel. 02443-9980140
Lockers
You can store luggage in lockers at the ticket office.
Loan of handcarts
Handcarts can be hired at the checkout area for a fee of €3
Dogs in the museum
Of course, your dog can come with you to the museum. But please only on a short leash (retractable leashes must be locked) in compliance with the legal regulations. Unfortunately, he cannot enter the houses and exhibition halls.
Guide or assistance dogs in the museum
Guide dogs or other assistance dogs are permitted anywhere in the museum, in buildings, the exhibition rooms and in the restaurants on the museum grounds.
Your dog should be marked with an appropriate harness/collar so that our visitor service and other visitors can recognize the dog as a guide or assistance dog.
Ideally, your dog will have a certificate of eligibility that proves it has been trained as an assistance dog.
